OS116: Creating an Ethical Organizational Culture
Come learn what other organizations are doing to create and communicate an ethi cal organizational culture. You will receive details of specific principles, programs, and communication mechanisms that con tribute to building and maintaining an ethi cal organizational culture.
Instructors: Margie Mitchell, CMDSM, MQC, Regional Account Manager, UPS Mail Innovations and David Brown, CMDSM, CMM, Mail Services Manager, Louisiana Workers Comp. Corp.
Sunday, Round One, 1:45-2:45 pm
OS124: Consolidating Your Mailing Operations
A straightforward discussion regarding why organizations make decisions to consoli date various operations and how opera tions managers can play a key role in the decision making process. Come and learn how and why Sprint closed two sites and opened a new “mega” center, and the benefits associated as a result.
Instructor: Karla Danielson, Program / Project Manager Postal Affairs Sprint
Sunday, Round Two, 3:00-4:00 pm
OS132: One-Man/Woman Show: Managing the Small/Mid-Size Operation
Come join your colleagues and share war stories about running a support services operation for a small to midsize company. This course will offer answers on topics that include selecting equipment, installing work measurements and overcoming space restrictions.
Instructor: Barbara Graham, CMDSM, UPS Mail Innovations
Sunday, Round Three, 5:00-6:00 pm
OS253: Moving Your Office into the Multi-functional Device (MFD) World
Doing “more with less” requires multifunctional thinking and equipment. If you are in the market for multi-function technology then attend this course and learn tips for selecting the right equip ment, ideas for integrating the right solu tion into your work environment, and pit falls to watch out for when introducing the solution in your office. Learn how to do more with the technology you have and the new technology you will need tomorrow.
Instructor: Trevor Ward
Monday, Round Five, 2:00-3:00 pm
OS277: Working in a Mine Field: Turning Difficult Customers into Allies
If you are in the service industry, you will surely come in contact with difficult cus tomers. Attend this course and learn how to turn those difficult customers into your allies by building solid two-way communi cations and better identifying/serving their “true needs.”
Instructor: Merrick Colson, CMDSM, CPC, MQC, Operations Manager, The Millen nium Group, Inc.
Monday, Round Seven, 5:00-6:00 pm
OS389: Mail Automation Made Easy Using Desktop Software
Learn how to use inexpensive software products to process mailings easy, accu rately and fast. You will also explore ways to make Standard mail look like First Class mail. This session offers an out standing review of the most common forms of direct mail: Letters, postcards, newsletters and flats.
Instructor: Gordon Glazer, CMDSM, CMDSS, MQC, President, San Diego Postal & Shipping Equipment Inc.
Tuesday, Round Eight, 11:00-12:00 pm
OS398: Beyond the Office Services Guide — Toot Your Own Horn
A services guide is great, but it’s also necessary to “go to the people.” Come learn tried and true ideas for conducting in-house Office/Support Services semi nars for the end user, interacting positively with your customers to showcase your de partment, your staff, and your services.
Instructor: Marlene O’Hare, CMDSM, Su pervisor Office Services, BOC
Tuesday, Round Nine, 1:30-2:30 pm
OS411: Is There Really Such A Thing as Too Much Customer Service?
Ever walk into a store and not find some one to help you? Have you been told “It’s your problem not ours.” Have you sent email after email or made call after call and still received no satisfaction? This seminar will focus on the core definitions of Customer Service and how it affects your bottom line.
Instructors: Marsha Amato-Greenspan, CMDSM, MQC, Assistant Vice President, Bank of America and Jeff Stangle, Solution Design Consultant, Pitney Bowes
Tuesday, Round Eleven, 4:00-5:00 pm |
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