LD113: Five Tips for A Successful Supervisor
Supervising people is one of the most chal­lenging roles in the workplace. If you man­age a staff of 1 or 100, you will benefit from this workshop, which identifies key components to help a supervisor be suc­cessful --developing trust, delegating for results, and minimizing stress.
Instructors: Mark Kremen and Bob Kane, Senior Partners, Training Unlimited, LLC.
Sunday, Round One, 1:45-2:45 pm

LD138: Tools to Train and Develop Your Team
Training and developing the members of your team is crucial to your success. This seminar offers 15 tools to train and de­velop your people. Understanding how these tools work will help you develop a High Performance Team.
Instructor: Wes Friesen, CMDSM, Manager of Revenue Collection & Community Of­fices at Portland
Sunday, Round Three, 5:00-6:00 pm

LD246: We’ve Got to Stop Meeting Like This: How to Plan Productive Meetings
Meetings are a vital tool to share ideas, communicate, reach agreements, and ac­complish goals. It is important that when a meeting occurs it is well planned, orga­nized, and conducted in an effective and efficient manner. This workshop is de­signed to enhance the productivity and timeliness of the meetings you attend, gain greater buy-in from the participants, and make every meeting a successful one.
Instructors: Mark Kremen and Bob Kane, Senior Partners, Training Unlimited, LLC.
Monday, Round Four, 12:45-1:45 pm

LD251: Monday Morning Leadership
Come to this course and learn how to be­come the type of leader that others want to follow.
Instructor: Karen Cornelius, CMDSM, Pitney Bowes Management Services
Monday, Round Five, 2:00-3:00 pm

LD262: What’s In It For Me? Enhancing your Interpersonal Skills in the Workplace
The mail center is rapidly changing. Proce­dures change minute to minute, customers need change daily, and so what can you do to communicate better? This course is a fun way of learning how to be a better com­municator in the mail center and how to have fun doing it!
Instructor: Delores Gibbs, EMCM, MDP, Mail Services Supervisor, FBI
Monday, Round Six, 3:45-4:45 pm

LD270: Leading Edge Performance for You and Your Organization
Take your daily performance to the next level by learning how to set short-term and long-term goals that get both you and your staff excited about achieving excellence. This is a must-attend course for anyone trapped in the mundane existence of “get­ting the job done,” and looking to create excitement in the workplace.
Instructor: Norris Greene, CMDSM
Monday, Round Seven, 5:00-6:00 pm

LD387: Leading Your Team to Greatness
It’s been said that in order to fulfill your dream, you’ve got to have a great team -­just like in sports. All championship teams have one thing in common: they were led to greatness. In this powerful session you will learn the practices of excellent leaders, and gain insights into what a leader should look for in his/her players.
Instructor: Michael Martin, Manager, Pitney Bowes/PSI Presort Services
Tuesday, Round Eight, 11:00-12:00 pm

LD394: Become a Great Manager
The need for great managers is increasing; come learn what it takes to become one. You will come away with a new perspective on management and learn how you can have a positive impact in your organization.
Instructor: Mark Taylor, MBA, DLP, Chief Logistics Officer, RedRoller, Inc.
Tuesday, Round Nine, 1:30-2:30 pm

LD495: What Would YOU Do?
Every day in your position, you encounter situations that may cause you to hesitate a moment and think, “What should I do?” It is crucial to know the right answer to that question. Join two of the industry’s fore­most speakers as they challenge you with various scenarios to find out what YOU would do, and what you would expect of employees or upper-level management.
Instructor: Barbara Graham, CMDSM, MQC, & Margie Mitchell, CMDSM, MQC
Tuesday, Round Ten, 2:45-3:45 pm

LD419: Win-Win: Managing People With Disabilities
A growing number of mail centers are reap­ing the benefits that come with retaining physically and mentally challenged employ­ees. Learn the steps you should take to educate yourself and your employees on how to manage, train, and communicate with people with disabilities. This session will cover the American Disabilities Act, the Equal Opportunity Act, and more.
Instructors: Isaac M. Webb, CMDSM, Booz Allen Hamilton and Willie Coleman, Jr., CMDSM, Vice President, ServiceSource, Inc.
Tuesday, Round Eleven, 4:00-5:00 pm

To earn your certificate in this track, you must attend, (start to finish) five or more sessions and have your participation certified by a MAILCOM representative. You are not permitted to mix sessions from one certificate track to another.