MS119: Solving Mail Center Challenges
This fast-moving session brings together the knowledge and the experience of all managers in the room. Be part of a team working together to identify challenges and then learn solutions from colleagues.
Instructor: Robert Belz, CMDSM, President, Time Critical Communications and Sharon Belz, CMDSM
Sunday, Round One, 1:45-2:45 pm

MS125: Mail Management by the Numbers: You Will Be Surprised!
Mail professionals are being asked to “Do more with less.” Standardized measurements of mail volumes and understanding employee productivity are key components in achieving this. Join Joe Incognito as he shares with you some of the measurement methodologies he has used while performing hundreds of mail center reviews over the last decade.
Instructor: Joe Incognito, CMDSM, CEO,Creative Management Services
Sunday, Round Two, 3:00-4:00 pm

MS139: Managing a Growing Mail Center
As your business grows so does mail center volumes, costs and responsibilities. Learn how to document activity and how to use this information to justify future budget requests. You will learn: 1) benchmarking equipment performance; 2) establishing work standards; and 3) determining Return on Investment.
Instructor: Gordon Glazer, CMDSM,CMDSS, MQC, President, San Diego Postal & Shipping EQ.
Sunday, Round Three, 5:00-6:00 pm

MS241: Mail Center Cost Savings Ideas - The Power to Beat Your Budget
Learn key cost savings techniques that will help you beat your budget. This session covers tracking mail center volumes, task-to-employee work charts, definition of services, performance standards. You will learn “best practices” that will help you shape your Mail Center into a lean, mean mailing machine.
Speaker: Joe Tague, CMDSM, EMCM, MQC, OCE Business Services
Monday, Round Four, 12:45-1:45 pm

MS257: Opening, Closing or Relocating a Mail Center
Are you planning to start a new mail facility, move a mail facility or close a mail facility? This seminar is full of useful tips, so come learn how to plan for a new mail facility and execute a smooth transition.
Instructors: Mike Lathrop, CMDSM, Manager Distribution & Logistics, Hewitt Associates, and Linda Ferrell, CMDSM
Monday, Round Five, 2:00-3:00 pm

MS263: Key Components to Centralizing Receiving and Mailing Operation
This session will give you an overview of the steps involved in centralizing receiving, interoffice, courier, shipping and security services into a single operation.
Instructors: Robert J. Castillo, CMDSM, President, TMMP Services and Norris Greene, CMDSM
Monday, Round Six, 3:45-4:45 pm

MS274: Six Sigma & Process Mapping in the Work Place
This session teaches Six Sigma strategies and Process Mapping to help you identify performance gaps or defects, make sound recommendations, and save money and time in operations.
Instructor: Karen Cornelius, CMDSM, Pitney Bowes Mgmt. Services
Monday, Round Seven, 5:00-6:00 pm

MS382: Design the Right Mail
Operation for Your Facility Every mail operation is different and this workshop will help you match the layout, furniture, and equipment to your incoming/ interoffice mail needs. This seminar is ideal for managers designing a new mail center who want to maximize space.
Instructor: Arne Chardukian, President, International Office Products
Tuesday, Round Eight, 11:00-12:00 pm

MS390: Ten Keys to Justifying Resources
Justifying and getting approval for additional people, equipment and technology is never easy, so come to this presentation by one of our industry’s top leaders. Applying these strategies will help you develop a world-class operation.
Instructor: Wes Friesen, Manager of Revenue Collection & Community Offices at Portland General Electric Co.
Tuesday, Round Nine, 1:30-2:30 pm

MS406: The Digital Mail Question & Applications
Come get answers to your digital mail questions and learn what options might fit your organization best. Specific topics to be covered include: addressing the “print to digital” and “digital to print” processes in the office, and developing a complete ROI for digital mail.
Instructor: Joe Freeman, CMDSM, Operations Specialist, OCE Business Services
Tuesday, Round Ten, 2:45-3:45 pm

To earn your certificate in this track, you must attend, (start to finish) five or more sessions and have your participation certified by a MAILCOM representative. You are not permitted to mix sessions from one certificate track to another.