CU114: ABC’S of College Mail Management
Come join with industry veterans as they share basic ideas for saving money and improving the services for the campus community.
Instructors: Panel presentationConsulting Group
Sunday, Round One, 1:45-2:45 pm

CU131: Making Effective Use of Student Employees
Learn how to effectively use student employees in your mail operation by establishing rules & regulations, setting hours, and training this valuable resource.
Instructor: Dee Cohick, Dickinson College
Sunday, Round Three, 5:00-6:00 pm

CU240: Print to Mail in a College & University Environment
The College of Southern Maryland has totally combined its in-house print to mail operation under one director, whereas Northern Virginia Community College uses a joint Marketing Team Approach of three independent departments working as a team. Come and learn the pro’s and con’s of operating in each environment.
Instructor: John Golding, Superintendent
Postal & Distribution Services, Northern Virginia Community College
Monday, Round Four, 12:45-1:45 pm

CU259: Customer Service in a College & University Setting
This session will teach you how to gain your customers’ confidence, respond to customer complaints, train employees to make customer service a priority.
Instructor: Pamela Kriley, Mailing Services,Duquesne University
Monday, Round Five, 2:00-3:00 pm

CU267: Emergency Preparedness
In a College & University Environment
Are your employees and your mail operation prepared to respond to a tragedy like what happened on the campus of Virginia Tech? Come and share ideas on how to handle “campus lockdowns,” and how to respond to emergency situations.
Instructor: John Golding, Superintendent Postal & Distribution Services, Northern Virginia Community College
Monday, Round Six, 3:45-4:45 pm

CU273: Negotiation Skills: From Salary Raises to Distribution Contracts
Discover the negotiating techniques used by the professionals so you can employ these when contracting for mail/shipping/ printing/fulfillment services, equipment leases, or even for your salary raise in the college/university environment.
Instructor: Rob Martinez, Principal, Navigo Consulting Group
Monday, Round Seven, 5:00-6:00 pm

CU836: Managing C & U Mail Centers: A Group Discussion
Join your colleagues in sharing war stories and offering tips for getting more out of your mail operation. Designed exclusively for managers working in the college and university mail setting, this lively workshop will equip you with new ideas and new tools for accomplishing more in the workplace.
Instructors: Panel of industry experts
Tuesday, Round Eight, 11:00-12:00 pm

To earn your certificate in this track, you must attend, (start to finish) five or more sessions and have your participation certified by a MAILCOM representative. You are not permitted to mix sessions from one certificate track to another.